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POLICIES & PROCEDURES

Business Insurance Details

  • Insurance Provider: Covea Insurance

  • Public Liability: £10M

  • Employers Liability: £10M

Customer Feedback & Complaints Procedure

  • REM handles complaints in accordance with the Renewable Energy Consumer Code (RECC). We will follow the requirements of the RECC Consumer Code when dealing with customer complaints and disputes

View the RECC Consumer Code

ADR (Alternative Dispute Resolution) Provider

  • Our ADR provider is HEISS.

Customer Charter

TrustMark Registration Details

We are a TrustMark Registered Business.
Our scheme providers and registered trades are:

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Scheme Providers:
• NAPIT
• Simply Certification

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Registered Trades:
• Solar PV – NAPIT
• EESS – NAPIT
• Air Source Heat Pumps – NAPIT
• Loft Insulation – NAPIT
• Electric Storage Heaters – NAPIT
• Heating Controls – Simply Certification
• Room & Roof Insulation – Simply Certification

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TRUSTMARK
TRUSTMARK INFO
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